The maintenance department provides both a reactive and preventative maintenance service and employs a team of qualified and certified plumbers, electricians and handy men to ensure that the campuses are kept in full working order.
The team looks after all of the buildings, the grounds and the gardens across the campuses and endeavours to fix things before they are broken. Where this is not possible, they will respond promptly to any reported faults and aim to provide a friendly and efficient service.
The maintenance team is additionally supported by specialist contractors on an ad hoc basis; these contractors are fully vetted and compliant with appropriate regulations and codes of practice and will have an approved Permit to Work.
The maintenance department aims to provide an efficient service and will often be able to resolve problems within a day or two of being reported. There are times when this is not possible and in peak periods reported jobs are assigned a Service Level Agreement (SLA) so that priority is given to the most important and urgent jobs. A summary of how jobs are categorised is provided in the Repairs and Maintenance SLA section.
The maintenance department additionally provide a 24x7 call-out service for emergency repairs so if the fault cannot wait until the next working day (for example, the Priority 1 immediate response category in the Repairs and Maintenance SLA section) then this should be reported to Security Services who will contact the on-call team on your behalf.
To report a fault or problem please contact the Estates and Facilities Services Helpdesk (ext 2000).
Preventative Maintenance Checks
The maintenance department carries out daily preventative checks behind the scenes to ensure the safety of staff and students.
Request for New Works
In addition to carrying out planned and preventative maintenance, the maintenance department can assist with New Works projects that do not require the involvement of the Capital Projects team.
Departments and Schools are reminded that they are responsible for ensuring that the maintenance team are informed and consulted about all new building works and any works to the fabric of the building. This will ensure that the works adhere to the relevant regulations and codes of practice.
If you have a project that requires the involvement of the maintenance team or simply require a quote or feasibility study for a potential project then please complete and submit the Request for New Works form (doc) . You will need to be logged into Sharepoint to access this.
Permit to Work
All contractors employed through the Maintenance department are required to complete and submit the Permit to Work form (doc) in order to gain authorised access to work on site. You will need to be logged into Sharepoint to access this.
Please contact the Estates and Facilities Services Helpdesk (ext 2000) if you need any further information.