Estates and facilities
Estates and Facilities Services is made up of a number of key departments and teams:
- Estates Operations, led by the Director of Estates Operations, which works across campus facilities management, maintenance and security.
- Projects & Estates Development, led by the Director of Projects & Estates Development, which covers strategic estate master planning, capital investment and space management for the University.
All of our departments can be contacted by calling the Estates and Facilities Services Helpdesk (+44 (0)20 82232000) and then selecting the option for the service you require.
Projects and Estates Development
The purpose of the Projects & Estates Development (PED) team will be to operate both in a strategic and operational project delivery way. As a professional service function, the PED team will lead in the delivery of renewals and capital projects by building collaborative relationships and a consistent approach to delivery.
The department's principal aim includes:
- Improvement of student and staff experience by providing aspirational learning and teaching facilities.
- Assisting in the strategic planning of development of connected campus for living, learning and working.
- Working with Heads of School to maintain buildings and its facilities to ensure they remain fit for purpose.
- Adopting combined enterprise and departmental approach to deploying project management expertise to all academic and professional services areas of the organisation.
Core Services we offer include:
- Strategic Planning
- Project Delivery
- Space Management
The PED team will work across schools and campuses in the identification, development of proposals and planning through to implementation using coordinated project management procedures.
Contact Liam O'Dell, Director, Projects and Estates Development - Capital.Projects@uel.ac.uk.
At the University of East London we have a dedicated security team to help maintain a safe and secure environment for students, staff and visitors and we provide a 24x7 service. Please contact us if you require any assistance.
- Physical premises security
- Patrol officers
- Operation of CCTV system
- Key control
- Lost/found property
- Incident reporting and investigation
- Parking control information
Our emergency contact number is open 24 hours : (020) 8223 7771 (all campuses)
General security enquiries (Including reporting thefts, lost property, etc.)
- Docklands - Tel: (020) 8223 5599, email: firstname.lastname@example.org
- Stratford - Tel: (020) 8223 4073, email: email@example.com
- USS - Tel: (020) 8223 7888, email: firstname.lastname@example.org
Have you witnessed a crime, incident or do you have information about a crime which occurred on campus? You can report it anonymously if you do not want to give name. All you do is call 020 8223 5799 and leave a message. Security will do the rest. Your information may help us to reduce crime and maintain a safe campus environment.
All students, staff members and contractors are provided with an ID card which also provides them with appropriate levels of access to the campuses. All ID cards should be displayed at all times and should be produced upon request.
If you are expecting a visitor it is important to let Customer Services Reception know in advance by completing a Visitor Application Form (doc). All visitors should report to Customer Services Reception upon arrival to campus. Customer Services Reception will greet the visitor, provide directions, issue a visitor ID card and contact the person they are visiting to inform them of their arrival. All visitor ID cards must be returned to Customer Services Reception at the end of the visit.
Only authorised vehicles are permitted to enter the campus grounds. All staff and students who wish to drive to campus should complete and submit a parking application in order to be approved to park in the grounds.
If you are expecting a visitor and wish to arrange a parking space, please contact Customer Services Reception at the relevant campus by e-mail in advance to check availability and reserve a space if possible. Please be advised that visitor parking spaces are limited and we cannot guarantee that we will be able to provide one. Visit the Parking page on the intranet for more information. You will need to be logged in to Sharepoint to view this page.
We receive a large number of deliveries each day and all preferred suppliers are authorised to access the campus grounds. If you are expecting an ad hoc delivery from a supplier/courier who is not a preferred supplier then you must inform security in advance so that we can authorise access.
Similarly, if you are planning to use a taxi to drop you off/pick you up from the campus then you must have a UEL ID card to be permitted access to the campus. If you do not have a UEL ID card then you must inform Security Services in advance. If Security is not informed in advance then the taxi will need to drop you off/pick you up at the road-side just before the security barrier.
Sivakumar Jayaraman - Security Operations Manager - email@example.com
The maintenance department provides both a reactive and preventative maintenance service and employs a team of qualified and certified plumbers, electricians and handy men to ensure that the campuses are kept in full working order.
The team looks after all of the buildings, the grounds and the gardens across the campuses and endeavours to fix things before they are broken. Where this is not possible, they will respond promptly to any reported faults and aim to provide a friendly and efficient service.
The maintenance team is additionally supported by specialist contractors on an ad hoc basis; these contractors are fully vetted and compliant with appropriate regulations and codes of practice and will have an approved Permit to Work.
The maintenance department aims to provide an efficient service and will often be able to resolve problems within a day or two of being reported. There are times when this is not possible and in peak periods reported jobs are assigned a Service Level Agreement (SLA) so that priority is given to the most important and urgent jobs. A summary of how jobs are categorised is provided in the Repairs and Maintenance SLA section.
The maintenance department additionally provide a 24x7 call-out service for emergency repairs so if the fault cannot wait until the next working day (for example, the Priority 1 immediate response category in the Repairs and Maintenance SLA section) then this should be reported to Security Services who will contact the on-call team on your behalf.
To report a fault or problem please contact the Estates and Facilities Services Helpdesk (ext 2000).
Preventative Maintenance Checks
The maintenance department carries out daily preventative checks behind the scenes to ensure the safety of staff and students.
Request for New Works
In addition to carrying out planned and preventative maintenance, the maintenance department can assist with New Works projects that do not require the involvement of the Capital Projects team.
Departments and Schools are reminded that they are responsible for ensuring that the maintenance team are informed and consulted about all new building works and any works to the fabric of the building. This will ensure that the works adhere to the relevant regulations and codes of practice.
If you have a project that requires the involvement of the maintenance team or simply require a quote or feasibility study for a potential project then please complete and submit the Request for New Works form (doc) . You will need to be logged into Sharepoint to access this.
Permit to Work
All contractors employed through the Maintenance department are required to complete and submit the Permit to Work form (doc) in order to gain authorised access to work on site. You will need to be logged into Sharepoint to access this.
Please contact the Estates and Facilities Services Helpdesk (ext 2000) if you need any further information.
- Patrick Maher - Maintenance Operations Manager - firstname.lastname@example.org
- Patrick Bishop - Maintenance Supervisor - email@example.com
- Kelly Carr - Maintenance Helpdesk Supervisor - firstname.lastname@example.org
Sustainability: the world's challenge; UEL's opportunity
We will become the most sustainable university in London. Sustainability will be embedded into what we learn, how we teach and research and how we operate our campuses. All our staff will understand the commitments we are making to sustainability and their role in driving positive change for our university community and our environment. All our students will leave as responsible graduates and global citizens with the knowledge and skills to live sustainable lives after their time at university.
Estates and Facilities Services provide a range of campus services to help keep the campuses running like clockwork. We pride ourselves on delivering a high-quality service and this is at the heart of everything we do - we aim to deliver a consistently friendly and efficient service and provide a clean and safe environment for the delivery of high-quality teaching and research.
Our campus services include; keeping the campuses clean and in good condition, welcoming visitors, issuing parking permits, managing post-room and porter services and providing a range of catering services to suit our diverse mix of students and staff.
See details on the following campus management areas:
- Customer services reception
- Catering and hospitality
- Cleaning services
- Post room and porter services
- Smoking shelters - see pdfs of our smoking shelters for: Docklands campus and Stratford campus.
Mollie Miller - Senior Facilities Manager - email@example.com
The key aim of Space Management is to manage a dynamic but limited resource (our estate) in order to support our academic activities, minimise costs, and achieve effective utilisation in a sustainable manner.
Space Management work in close collaboration with Schools and Services to determine and plan their short-term and long-term space requirements and allocate building space accordingly.
Space Management can help with a variety of functions from authorising and assisting space requests to coordinating room and department moves. Please contact us if you require assistance with planning and managing your space requirements.
Support from the sector
The University uses a number of tools provided by the Space Management Group (SMG) which was originally set up by HEFCE, Universities UK and others. We also undertake regular benchmarking of our performance against the sector and submit Estate Management Statistics (EMS) to HESA on an annual basis.
The Space Management unit also coordinates moves on behalf of schools and services when required. This ensures the University’s space database is always kept up to date and appropriate records of our use of space are kept for our statutory submissions.
As part of the move management function we will:
- Liaise with the relevant services to ensure sufficient provision and correct placement of electrical sockets and network points.
- Ensure rooms are suitable and fit for purpose.
- Liaise with the GAs or moving contractors as appropriate.
- Manage the move process.
- Arrange new keys and/or access control.
Off-site storage options
There is limited storage provision onsite and from time-to-time it may be necessary to use off-site storage.
Dean Pyle - Space Manager : email firstname.lastname@example.org
Estates and Facilities Services is made up of a number of key departments and teams who all report into the Director of Estates and Facilities Services.
All of our departments can be contacted by calling the Estates and Facilities Services Helpdesk (ext 2000) and then selecting the option for the service you require.
Our bus service operates Monday to Friday during the teaching weeks except bank holidays, 8am to 6pm between our three campuses.
Catering and Hospitality
We have a wide variety of catering outlets across Docklands and Stratford campuses, offering hot and cold snacks and substantial meals.
Cleaning Services ensure that our campuses are kept clean and tidy.
Customer Services Reception
The Customer Services Reception team acts as the first point of contact and provide an essential service in welcoming and signposting visitors.
We handle all financial matters and ensure the business aspect of the University works smoothly and efficiently.
Health and safety
We provide an advisory service to all staff and to ensure the safety and wellbeing of everyone who works, studies or visits UEL
Post room and porter services
The post room operates a post van service between our campuses and distributes any incoming post to their intended departments.
Refund policy for online payments
Important information regarding our online payment system
Our campuses have some parking facilities available for visitors and staff. You can book a space if you need to drive to one of the campuses.