See our step-by-step guide below to setting up Multi-factor authentication will help you access our IT services securely. You can also download a PDF version to follow if you prefer.
Multi-factor authentication guide
Step 1 - Log-in and change passwordShow
Before you have enrolled, we will send you an email inviting you to enrol with us. The first thing you'll need to do is log in and change your password and after that you can complete enrolment. It's best to watch our video BEFORE you start. It shows you How to Log in for the First Time .
Step 2 - Choose whether to skip or set up 2nd security methodShow
After you have changed your password, you can choose to either 'skip' setting up further security and come back to it later OR set up further security straightaway.
To see an overview of what to expect visit our summary of starting to enrol page.
Step 3 - Complete enrolmentShow
Step 4 - Set up MFAShow
After you have enrolled, you will need to set up something called Multi-Factor Authentication (MFA). If you have enrolled, and if not already done so, you must now set up MFA. You can follow the steps on this page or watch our video on setting up MFA after you have Enrolled which shows you how to do this
We recommend you use a desktop computer or a laptop to do this. Have your mobile phone to hand, as you will need this too.
Step 5 - International StudentsShow
If you are an international student, check if your mobile phone will work once you arrive in the UK. We encourage you to download the Authenticator app as this will work as your security method, even if your mobile phone doesn't work when you're here
Step 6 - Get help(if you need it)Show
If you get stuck, please contact our Service desk or call us Mon - Fri 8.30am - 5pm on 020 8223 2468
Download the guide
Step by step guide for setting up MFA security
pdf, 519.06 KB