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Information about your University of East London email account

We supply all students and staff with a UEL email address during their time here. Our email service is provided by Microsoft Office 365, which offers 50GB of mail storage, UEL-wide shared calendaring system, and access from mobile devices.

Official UEL communications to staff are sent to UEL email accounts, so it is important you check it regularly.

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How to sign in

 To check your email online, go to: mail.uel.ac.uk or click on the Office 365 waffle on the top left of the Intranet and click ‘Outlook’. 

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Setting up email on mobile devices

You can download a guide on how to set up your Android, or Apple devices to access your UEL emails .

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Getting the most out of Office 365

Visit the Office 365 training centre to learn more about the features available in Office 365, including instant messaging and sharing calendars.

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Junk and other unwanted emails

It is good practice to regularly check your junk email folder for emails that have incorrectly been marked as junk or spam. 
 
All incoming email is checked for viruses and we have measures in place to block most junk email before it hits your Inbox but occasionally genuine email sometimes slip through the filters. 
 
IT Services will never ask for your UEL password details. (link password to the password page) 
 
If you have any problems with phishing or if an email looks suspicious, please call the IT Service Desk on 020 8223 2468  or report it via  the Service Desk  system.

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Before you send

Here are some simple rules to help keep you on the right track when sending email:

  • Take care that you address the email correctly
  • Do not use email for the creation or transmission of any material:
  1.  that is offensive, obscene or indecent
  2.  with the intent to defraud
  3.  that is defamatory, harassing, threatening, discriminatory or illegal
  4.  that infringes the copyright of another person
  • Do not send unsolicited bulk, commercial or advertising material to others (spam).
  • Do not allow anyone else to send email from your account and do not send email purporting to come from someone else. You will be held liable for any email or activity from your account.   
  • Do not tell or email anyone your password - IT Services staff will never ask you for your password.
  • Do not open attachments from unknown sources - always virus scan a document received as an attachment in an email before opening it.
  • Do not send confidential or restricted information in plain text (unencrypted) email.

Contact IT

Log a request with IT Service Desk

Call IT on 020 8223 2468

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