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Student support

When you come to study at UEL, you'll have access to our full range of academic, personal and peer support services.

We’re here to help you

  • PERSONAL TOUCH 

    As an undergraduate, you’ll be assigned a personal tutor to support you academically alongside your studies.
  • HELP AT THE HUBS 

    Our Student Support hubs in Docklands and Stratford, built at a cost of £3.1 million, feature centralised helpdesks to cater for your every need.
  • SUPPORTING YOUR STUDIES

    Former and current UEL students are available to mentor you academically and help you achieve your potential.
  • Improving your skills

    If you need a bit of extra help with certain skills such as academic writing, maths or IT, our Skillzone and English for Academic Purposes services offer workshops, drop-in sessions and one-to-one appointments.
  • Open all hours

    Our modern libraries in Docklands and Stratford campuses are both open 24 hours a day during term time.
  • Staying healthy

    For all health issues, you’ll have access to our dedicated Health and Wellbeing team at any time, while our Disability and Dyslexia Service provides support to disabled students and those with specific learning difficulties.

Supporting your learning

Messiah Odinma
BA/BSc (Hons) Sport & Exercise Science and Accounting

I work as a Learning and Achievement Assistant (LAA) within the School of Business and Law, supporting students with a range of academic and non-academic challenges. As a student, I graduated with a first-class honours degree at UEL and had a very good experience. I overcame I variety of challenges to achieve this grade. My current role gives me an opportunity to help students to achieve the best they can, which is very fulfilling.

Other ways we support you

To ensure our students get the best possible support, we’ve opened brand-new Student Support hubs at our Docklands and Stratford campuses - at a cost of £3.1 million. These contain centralised helpdesks as well as comfortable areas to relax and socialise.

The helpdesks provide a ‘one-stop shop’ for every possible need, from course-related enquiries to personal issues such as health and money matters. They’re designed to be your first port of call if you have an enquiry or problem

Here’s just a flavour of the kind of help on offer:

• General information
• Support and guidance
Student identity cards and replacements
• Student status letters
• Student discounts
• Oyster card applications
• UEL internet access and general IT issues.
• Residential services
• Money matters
• Course-related issues

Hub advisers can also arrange for more specialised support in areas such as international compliance, careers, health and well-being, disability and dyslexia support, chaplaincy, welfare, credit control and the library.

For more information about the Student Support hub call +44 (0)20 8223 4444 or email thehub@uel.ac.uk

We're here to support your health and well-being during your time at UEL. We offer confidential help on a range of physical and mental health issues as well as advice on where to obtain specialist support.

Among the services we provide are:

• GP registration/screening – help to find a doctor near your home address or, if you live on campus, help with registering with the local practice.

• Health checks - on-campus testing for blood pressure and diabetes as well as BMI monitoring.

• Pregnancy/sexual health - advice on the support that’s available if you’re pregnant or require the services of a sexual health clinic. We also offer free condoms and chlamydia screening.

• Stop smoking sessions - available on an individual basis for those who want to quit.

• Healthy eating and weight control - advice on how to eat healthily on a budget.

 

Emotional and mental health

We also offer support for emotional and mental health problems. Whatever the difficulty, there may be a need for specialised support to help you get the right treatment and care and minimise any impact on your studies.

We encourage you to come and talk to us at the earliest opportunity so we can respond appropriately. We offer daily appointments – called Initial Support Consultations (ISC) - across both campuses.

 

Counselling

During your time at UEL you may experience emotional, psychological or social difficulties. These could interfere with your academic or professional achievement, your sense of well-being and your relationships within and outside the university.

We offer a confidential counselling services to allow you to talk through your issues with an experienced professional, enabling you to study and live in a healthier and more satisfying way.

Our counsellors will listen, understand and support you while you explore whatever issues are important to you. This may involve reflecting on and exploring your feelings about your past experiences as well as the present ones. This will help you to increase your awareness of the situation and to identify and strengthen coping strategies.

Our libraries and learning services are at the very heart of the University. We have a superb range of resources and facilities to help you with your studies and we’re committed to offering you a first-class student experience.

There's never been a better time to start using our libraries. Our Stratford library, opened at a cost of £14 million, is a state-of-the-art building which provides an inspirational environment for study and research.

Overlooking the Royal Docks, our modern Docklands library is another fantastic space for learning, offering a wide range of resources as well as group and silent study facilities. It’s also home to the UEL Skillzone, where you can get extra help with your academic writing.

Both our libraries are open 24/7 during term time, giving you maximum flexibility about when you choose to study. As well as visiting our libraries in person, you can also take advantage of our growing collection of electronic resources, including e-books, e-journals and databases. 

Managing on a tight budget at university can be a stressful business. Our Student Money Advice and Rights Team (SMART) are there to help.

They can offer you information and guidance on the government and university funds that are available to you and also help you keep control of your finances.

Based at our Student Support hubs at our Docklands and Stratford campuses, our SMART advisors offer tips on budgeting to help you stretch your student loan.

If you do find yourself in debt, they can advise you on how to sort out your financial situation and prioritise certain debts before they get out of hand.

As part of their service, the SMART team also run regular workshops on things such as student funding, student parents, trust funds and charities. You can contact them at the Student Support hubs on +44 (0)20 8223 4444 or thehub@uel.ac.uk.

To boost your income during your time at UEL, we offer you the opportunity to ‘earn while you learn’ with some part-time work.

There’s an on-campus recruitment agency at Docklands where you can sign up to be a student ambassador. You’ll be paid according to the London Living Wage by working alongside staff at events within UEL such as Open Days and Offer Holder Days.

the Student Support hub call +44 (0)20 8223 4444 or email thehub@uel.ac.uk

Our Disability and Dyslexia Service provides support and advice for disabled students and those with specific learning difficulties (SPDs), including dyslexia.
If you have a disability, long-term medical condition or a specific learning difficulty, we can help to identify and address any barriers to your education so that you can access your course and reach your potential.
One-to-one appointments are available at both Docklands and Stratford campuses, and we’re also available to chat on the phone if you’re unable to come in.
You can book an appointment at the Student Support hubs either in person (at either our Docklands or Stratford campuses) or by phone on +44 (0)20 8223 4444.

You’re also welcome to ring us if you’re a prospective student seeking more information about the Disability and Dyslexia Service.

Read more about:

Being a parent is no bar to studying with us. We’ve got fantastic nursery facilities at our Docklands campus, so your children will be cared for while you’re attending lectures.

Our Children's Garden Early Years Centre on the Docklands Campus - rated ‘Outstanding’ by Ofsted in 2011 - is a welcoming and safe environment for children from two to seven.

The centre offers full day, morning or afternoon care for children, and is available for the children of students, staff and local residents.

It features well-equipped classrooms and a large playground, set in an enclosed landscaped garden. Inside, the interior has a high level of natural light, with bespoke geometric furniture and colour-washed surfaces for different areas of activity. 

 You may be eligible for a childcare grant if you are a UK full-time student, and you need childcare during your studies. The grant is means-tested and could provide up to 85 per cent of your childcare costs. The maximum grant available is £155.24 per week for one child or £266.15 per week for two or more children and is non-repayable.

 You may also be eligible to receive a Parents' Learning Allowance to help with additional costs you may incur during your study because you have children. This may be up to £1,573 per year. Again, the actual amount will depend on household income. For more information and details of how to apply, visit https://www.gov.uk/help-with-childcare-costs/support-while-you-study

 

We can help you with applications for childcare funding help via our helpdesks at the Hub. 

To find out more visit our nursery page 

Our International Students Advice (ISA) team provides free and confidential advice and information on immigration issues relating to prospective and current students, recent graduates and their families. 

This includes applying for a student visa (entry clearance) to come to the UK and study at UEL, and renewing your student visa in the UK. We also offer information on working during and after studies, advice on bringing dependants to join you while you study at UEL, family visitors, travelling abroad and returning to the UK - or anything else which relates to your study visa.
The ISA team offers one-to-one appointments and drop-in sessions as well as telephone and email advice.

Our ISA advisers are specially trained to give you the latest information in line with the requirements of the Office of the Immigration Services Commissioner. This is a government body which regulates all immigration-related advice.

To find out more about being a student at UEL visit our international pages.

 

The UEL Bus service operates Monday to Friday throughout the year, except during the university Christmas closure, and  bank holidays, from 8am to 6pm between the Docklands,Stratford, and University Square Stratfordcampuses, with the first bus leaving the Docklands Campus at 8am.

For details of the current timetable please click here.

Nasra Al-Hubeshy
BA (Hons) Education Studies

The help I got from the School and UEL was amazing. I don’t think I’d have finished the course if it wasn’t for the support they gave me.

I have severe asthma, so climbing the stairs was a big issue as it could instigate an attack. But Stratford offers access all areas, and there are lots of lifts. Also, I got help to get to lectures from my lecturers or members of the disability support team.

I was in and out of hospital a lot during my course but I didn’t want to miss any exams. UEL was really supportive and made sure I had extra time and water for each test.

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