About us
About us (RACEL)
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About the Regional Access Centre
Experience
The Regional Access Centre East London (RACEL) was established in 1999 to undertake Study Needs Assessments; during this time, we have undertaken over 10,000 Needs Assessments.
RACEL undertakes assessments for students with all disabilities and has a group of assessors who, collectively, have over 80 years of experience providing Study Needs Assessments.
Quality
We set ourselves high standards for quality and use the Department for Education Quality Assurance Framework as our basis for quality control. We aim to exceed these standards wherever possible.
RACEL has an extensive range of Assistive Technologies available for demonstration and trial during the assessment and regularly researches new products as they come to market, to ensure that we are aware of new developments.
We have excellent working relationships with other stakeholders within the DSA sector including funding bodies and suppliers and can provide an excellent standard of support and aftercare to those students who use our Centre.
Customer service
At RACEL we are passionate about helping you to achieve your academic goals. You can expect a friendly and efficient service from our experienced staff, who will be happy to answer any of your questions or concerns.
Location
Our main centre is situated in Stratford, with excellent transport links for students based in London and the South East. We are very close to facilities at the Westfield Shopping Centre and the Queen Elizabeth Olympic Park.
We also have an outreach centre located at the Docklands campus of the University of East London set in a beautiful, dynamic location, right next to the river, with the Docklands Light Railway (DLR) on our doorstep.
Contact us
If you would like to book an appointment or if have a query about your DSA support, please contact us.
Feedback from our students
Everything recommended has made a huge difference to how I studied this year, studying this year has been significantly easier than in previous years."
Fantastic service. The assessor made me feel comfortable right from the start."
Complaints and concerns
At RACEL, we are always striving to improve the service that we provide to you during the assessment process.
After you receive the final copy of your report, you will be sent a feedback questionnaire where you can let us know how we could improve the service or areas in which you feel the service is working well.
Approximately a year after your Study Needs Assessment you will receive a second questionnaire by email, requesting feedback on the support which you have received through the DSA.
Regardless of your comments, all feedback is treated in a strictly confidential manner and will allow us to shape the service for the future.
In the event that you are unhappy with the service that you are provided with by the centre and wish to raise a complaint, please feel free to take the following steps:
- In the first instance please contact the Access Centre Manager Tracey Bullock to discuss the issue/concern either by phone or via email. Tracey can be contacted on 020 8223 4118 or email t.bullock@uel.ac.uk We will ensure that this is dealt with in an appropriate manner and work towards an amicable solution.
- After speaking with Tracey Bullock, if you do not feel that your issue/concern has been resolved, please follow the link to our Complaints Policy.