Frequently asked questions
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FAQS
General questions
What factors should we consider when choosing a university?
When shortlisting places to study the most important things to consider are:
- Learning techniques (face-to-face, online, placements, etc)
- Location
- Accommodation
- Qualifications and career prospects
- Class sizes
Please refer to our choosing the right university page for further information.
How can I prepare them for university?
We’re here to help you and your young person prepare for an unpredictable future.
It helps to understand what the months leading up to university will be like and what they can expect during their first few weeks.
Read our preparation guide which covers the exciting months leading up to starting at university and what the first few weeks at the University of East London will involve.
You’ll also find top tips for both students leaving home and for students who will be studying from home, plus general advice on essentials like time and money management.
What are the key dates we should know about?
There is a lot happening in the first few months of university. At the University of East London, new students can take part in our innovative Kickstarter programme, and will have a Welcome Week and course induction – click here for dates.
Looking for term time dates? View the academic calendar to get an idea of term dates, exam periods and holidays.
Will a degree help them in their career?
The University of East London is a careers-first university. Everything we do is geared towards giving our students the skills, confidence and experience employers need.
We collaborate with industry to develop, design and validate our course portfolio, so the knowledge our students gain reflects the changing needs of industry and prepares our learners for careers of the future.
We also give our students the chance to work on real-life projects.
Our Mental Wealth programme ensures students leave us with more than just academic expertise. Every course includes Professional Fitness and Mental Wealth. Each year, students will take one module that focuses on developing soft skills, such as critical thinking, emotional intelligence and resilience, or practical skills, such as digital proficiency and industry connections.
Find out more on our careers page.
Questions about support
How do you keep students safe and supported?
Everyone should feel safe, support and secure at university. At the University of East London, security is on-hand 24/7 and our dedicated support staff ensure students receive all the support they need throughout the duration of their studies. Our dedicated Student Hub can help with a variety of issues. From health and wellbeing to student money advice and academic support - whatever students need, we’re here to help.
How can I help someone with dyslexia or a disability arrange support?
We have an experienced Disability & Dyslexia Support Service who are passionate about enabling students to achieve success in their learning, life at university and long-term career.
We advise registering early to ensure all required funding and support is in place before the term starts.
What if my child/ward is unwell or has a problem?
We ask all students to provide an emergency contact on their university record. We use this in the unlikely case of a medical emergency. Normally, medical staff will make contact if they consider it necessary. Our Health and Wellbeing team is equipped to communicate effectively and sensitively when working with parents/guardians and students.
You can reach our Health and Wellbeing team at wellbeing@uel.ac.uk.
Questions about fees
Can we afford it?
It's an important question. We understand the concerns that parents, guardians and carers may have about the cost of higher education.
Under the current arrangements for student fees, students can "study now and pay later". They do not have to pay any tuition fees upfront and are only required to pay their fees back when they are earning a sufficient income.
Do you offer any scholarships and bursaries?
Yes, we offer a generous package of scholarships and bursaries which are awarded through a combination of merit and personal need. Please see our fees and funding page for more information.
Questions about applying
How does my child/ward apply to university?
If your child/ward wants to start a full-time course at the University of East London in September, they should apply online via the 'Apply' button on the Universities and Colleges Admissions Service (UCAS) website. UCAS will accept applications from 1 September in the year before the start of the course.
You can find out more on our applying page.
How does my child apply to university through clearing?
Step 1: Research
Your child/ward should have a look at the courses they're interested in. You can find our list of courses with places on our course search or the full Clearing vacancy listings for all universities on the UCAS website.
Step 2: Get in touch
Applicants should give us a call on +44(0)20 7365 6240 and one of our helpful advisors will talk them through the process. Make sure your child/ward calls us as soon as possible as places are competitive in Clearing. If they can't get through straight away, they should keep trying. We will answer calls as soon as we can.
Alternatively, they can apply online via the UEL Clearing page.
Step 3: UCAS
Once it is confirmed that an applicant us eligible for Clearing they'll see a UCAS Clearing number located on the welcome and choices pages in Track on UCAS. Applicants can officially enter a Clearing choice in UCAS Track once they have this and we've given a verbal offer over the phone.
Step 4: Confirmation
Your child/ward doesn't need to reply to a Clearing offer. Once they add the choice, we will confirm their place in UCAS Track.
You can find out more information on our Clearing page.