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Students: supporting your success

Whatever your need, we are here to support you. Whether it’s advice on studying – from library services to academic appeals – or help with other aspects of student life such as money, health, personal issues or accommodation, you’ll find what you need here.

UEL Student ID card

How do I get my UEL Student ID card?

Your UEL Student ID card can only be issued once you have fully enrolled with UEL. You will be invited to enrol online using UEL Direct so please check your email account for updates and information.

For more information please see our guide below.


New Intranet for students

Student Intranet

The University of East London has an internal website (Intranet) for students to communicate, share information and collaborate on projects and events. As a student, the Intranet can be accessed from anywhere and on any device: laptops, tablets, phones or desktops. You can use it to access:

UEL Direct
Academic Calendar
Your Universe
Library and Learning Services... and much more

    UEL Direct

    UEL Direct is a student-focused web portal giving you access to a wealth of information. It's an innovative Web application that helps you manage your personal information, see your results and access learning resources via Moodle (the university's Virtual Learning Environment).

    UEL Direct


    UEL's virtual learning environment (VLE) is built on the popular 'Moodle' platform. It provides 'courses' where learning materials and activities can be accessed. It also provides access to a range of other learning resources such as Turnitin, MyPortfolio, Panopto,, and Module Evaluation surveys.

    Turnitin provides for the electronic submission, grading and feedback of text-based assignments.  It is accessed via Moodle, where the course owner creates a Turnitin link for students to upload their work.  Turnitin returns an originality score.  A marker can add a grade and feedback, which is returned to the student at a set date and time. 


    Student Support hubs

    To ensure you get the best possible support, we’ve opened brand-new Student Support hubs at our Docklands and Stratford campuses - at a cost of £3.1 million. These contain centralised helpdesks as well as comfortable areas to relax and socialise.

    The helpdesks provide a ‘one-stop shop’ for every possible need, from course-related enquiries to personal issues such as health and money matters. They’re designed to be your first port of call if you have an enquiry or problem

    Student Support Hub

    Library and Learning Services

    Library and Learning Services provide access to high-quality academic resources, expert advice, and inspirational study spaces in modern library buildings at both Stratford and Docklands campuses. The libraries are open 24/7 during term time.

    Our teams include library staff, academic skills tutors, English for academic purposes tutors, learning achievement assistants. There is also a Language Centre to support international students.

    Library and Support Hubs

    IT Top-Desk

    The University of East London has an impressive range of IT resources, comprising more than 3,800 open access and individual office computers and serving more than 10,000 students and staff users. ​As a student at UEL, you benefit from state-of-the-art computing and multimedia facilities in our libraries, our conference and computing centre and in your School.

    The IT Top Desk provides all of your IT support solutions in one place, offering help with problems such as email, password reset and account login.

    IT Top Desk