If you are dissatisfied with the Stage 1 Local Resolution outcome, you may escalate this to the next Stage 2 Formal Complaint procedure within one calendar month of receiving your Stage 1: Local Resolution outcome.
Each stage of the process should be exhausted before moving on to the next stage, however, matters of a very serious or sensitive nature may be escalated to Stage 2 where appropriate. A student wishing a complaint to progress to Stage 2 should complete and submit the form below. This will be assessed by Complaints & Appeals and granted only in exceptional, certified circumstances.
Once a Complaint Form has been accepted, Complaints & Appeals team will allocate the complaint to a member of staff who has not previously been involved in the matter (the “Investigating Officer”). The allocated member of staff (or Investigating Officer) may meet with the student to discuss the complaint and any potential resolution.
You should expect to receive an outcome to your Stage 2 Formal Complaint within 4 weeks from when it has been assigned to an Investigating Officer. Should the complaint investigators require additional time, you will be notified of the revised timeframe in advance.
Read further information regarding the Stage 2 Formal Complaint procedure, section 3.4.